Subscription Programme

Want one less thing to think about? Did you know you can get your Jeuneora Supplements and Skincare through our Subscription Programme and save 10%?

We'll deliver your regular Jeuneora order straight to your door and you won't have to lift a finger. Find your favourite product, select Subscribe & Save before you add to bag, pick your frequency and leave the rest to us!

Questions?

I have never used a subscription programme before, how do I set this up?

Choose the product you want, click the Subscribe & Save, then use the drop down to enter how often you want the product to be delivered and hit the ADD TO CART. You can choose to continue shopping or go to checkout if you are finished.

 

How do I change the delivery date of my order?

To do this, all you need to do is go to "My Account", "Manage Subscriptions" and change the delivery date to whatever suits you. You can either delay your order, bring it forward, or cancel it altogether - it's that easy.

 

How do I cancel my order?

Our Subscription Programme is super flexible and you can cancel your order at any time, for any reason. To do this, go to "My Account", "Manage Subscriptions" and click 'Remove'.

 

How will I know when my order has been sent?

You will receive a reminder email 3 days before we process your subscription order. This is your chance to make any changes you might have to your order. Once your order has been sent, you will receive a separate email with your courier tracking information.

 

When will my credit / debit card / Paypal account be charged?

We will email you a reminder for your subscription order 3 days before it's scheduled to be processed. This gives you 3 days notice before your credit / debit card / PayPal account will be charged. You will be charged on the day your order is processed.

 

What happens if my credit / debit card / Paypal account is declined?

If there is a problem with your payment, you will be sent a notification email. We will then attempt to process the order again the following day.

 

What payment methods do you accept for subscription?

We accept credit card / debit card / Paypal payments for orders containing subscription products. We accept VISA, Mastercard, American Express and Paypal.

There is nowhere to add my discount code. Can I use a discount code?

We are unable to accept discount codes on subscription orders. This is because a 10% discount is already automatically applied when you sign up to subscribe to one of our products.

What happens if my subscription order lands on a weekend or public holiday?

In these cases, your order will be processed on the next working day. Our dispatch hours are Monday to Friday 8.30am to 4.30pm (with the exception of public holidays & weekends).



Can I add skincare to my subscription?

Yes you can, skincare is now available as part of our subscription programme.